LeaseDirect
Frequently Asked Questions
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FAQ
General Questions
How do I contact Customer Service?
Where can I find my contract and account number?
How can I update my billing address on my invoice?
How can I update my equipment address on my contract?
Insurance
Is insurance required for my contract?
Can I use my own insurance and if so, what is required?
What happens if I don't provide proof of insurance for my financed equipment?
Charges on your Invoice
Why am I being assessed a late charge?
What is the difference between a late charge and a finance charge?
Why am I being charged a Documentation (or Origination) Fee?
Document Requests
Can I access my Agreement/Contract online?
Can I get a copy of my invoice online?
Can I see my payment history online?
End of Lease
What are my end of lease options?
Can I request an early buyout quote?
Payment Processing
How can I make a payment online?
How do I enroll in or manage AutoPay (Direct Debit)?
Can I make a future dated payment?
Can I change my payment amount?
Do you accept debit or credit cards?
Service & Usage
How can I get service on my equipment?
Where can I get help with questions about Usage Overages or Maintenance Billing?
Taxes
Why am I being invoiced for property tax on my contract?
I am tax-exempt. Why would I still be charged for property taxes?
Why am I being charged an administrative fee on my property tax invoice?
How do I request a sales tax exemption on my invoice?
Why is sales tax charged on my property tax?
Technical Questions
If I have more than one contract, do I need more than one online account?
How do I register for an account?
How can I reset my password?
How can I retrieve my username?
How do I update my email address associated with my login?
How can I remove an outdated login or a former employee's access?
What should I do if I am unable to log in after trying all available reset options?
What is Multi-factor Authentication?
What email address is the Multi-factor Authentication code going to?
How do I change the email address where the code goes?
Can I opt out of Multi-factor Authentication?
Will I receive a payment confirmation email for my one-time payment?
Will I receive a payment confirmation email for my automatic payments?
What email address are the confirmation emails sent from?
What email address are the email invoices sent from?
